给这位人性化服务的公交司机师傅鼓励

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2008年 7月3日  

今天早上,我在公交站台上等车时.看到了站台上比过去干净多了,但是还有塑料袋和烟头.我带着奥运城市志愿者的胸卡,我从包里拿出纸巾,将地上的塑料和烟头都捡了起来,这是站台上的一位持老年证的老人一直看着我,他对我的行为是赞赏的.

一会一位中老年人,走过来,一直看着我的胸前的卡,他笑着说:“这很好 很不容易.” 后来他拿出了他的残疾证说: 我坐车免费. 我笑着对他说：我是奥运志愿者。

这时旁边的一个男同志,他抽烟的烟头随手扔到了地上,我上前劝阻提醒他把烟头捡起来,扔到垃圾桶里 ,这为小伙子马上把烟头拣起来 扔到了旁边的垃圾桶里 .旁边的这位拿残疾证的人说: “这个不好管,我把烟头扔到河里,你管吗?”

我告诉他,这个河虽然是污水河但是因为有垃圾 还有有人去捞垃圾,你看旁边有垃圾桶,哪是专门的盛垃圾的地方.他没有再说话.

车来了,这个司机比其他的司机要文明和谐的多,他将前后门都打开,让乘客先上车,因为前门堵满了人,所以只有后门上了,这样我从后门上了车,我听到司机说, 请大家往里走,上车没有来的急刷卡的乘客,请您下车时来前门刷卡.

这样做,使时间快了许多,我竟然没有迟到,因为同样是出门时间,其他的车都会晚,因为曾经有的司机,在乘客没有从前门刷卡,就从后门上了车后,这位司机就用车上的喇叭喊: 刚才没有刷卡的哪个乘客,到前门来刷卡.  

车就停着不走, 这样没有刷卡的人也不主动,而着司机就要等那人到前门去刷了卡才肯开车,哪次是一位女同志,她没有刷卡,但是她在前门告诉了司机,她有乘车证,然后就从后门上了车,但是司机并没有听到,等了几分钟还是没有人答应,司机也不走,我看到应该是旁边的中年妇女,我问她是否没有刷卡,她非常生气地说: 我给司机说了 我有乘车证,司机聋了.  她还嫌我多管闲事.那么多人,是说她吗?

  我就给司机喊了一声 “她有乘车证”  ,这样车才开走. 我还不能多说她什么.  

想想 在上班的高峰期这样的 “死脑司机”要怎样才能不耽误乘客的时间??

在下车时,今天这位司机还会嘱咐一句,没来得急刷卡的乘客,请到前门刷卡.我看到许多乘客都自觉到前门刷卡,我不禁要称赞这位司机大哥,我走到前门,等车等红灯的时候,就告诉他:师傅,您的服务真棒,人性化服务很好.这样不会耽误时间. 我一定得给李素丽热线打电话反映您的做法,让其他司机向您学习.

师傅说 :谢谢了,为了大家节约时间.

下车后,我特意将车组编号记下, 中午的时候 ,给96166打了电话,希望司机朋友以及乘务员向这位司机师傅学习.

谢谢博主的分享，确实了解到不少。 像框墙 http://www.zhaopianqiangla.com/

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